Privacy Policy

Who we are

Nelu Code (“we”, “us”) operates this website at nelucode.com. We are the data controller for the personal data described here.

Registered address: Dhaka, Bangladesh
Contact for any privacy matter: hello@nelucode.com

What we collect

We collect personal data in two places on this site: the contact form, and — only if you accept — Google Analytics.

Information you type

• Name and email address — required, so we can identify and reply to you.
• Company name and budget range — optional context about the enquiry.
• Your message — whatever you choose to tell us about the project. Please do not include sensitive personal information, credentials or confidential third-party data in this field.

Information collected automatically with your enquiry

• Your public IP address. When you submit the form, your browser requests your public IP from ipify and we attach it to the message. We use it only to identify and block abusive or automated submissions.
• The page URL and a timestamp, so we know where and when the enquiry came from.
• How you found us — the referring website or campaign tag (for example utm_source) and the page you first landed on. If you accepted analytics, we also attach the number of pages you viewed and your Google Analytics client ID, so we can see which parts of the site you read before getting in touch.

Analytics

We use Google Analytics 4 to understand which pages and projects help people decide to contact us — for example which sections are read, which buttons are clicked, how far pages are scrolled, which FAQ questions are opened, and where people stop filling in the contact form. We do not record what you type into the form in analytics, only which fields were completed.

• Before you choose, or if you decline: no analytics cookies are set and nothing is stored on your device. Google Analytics receives cookieless, anonymous pings (Google's “Consent Mode”), which it uses only to estimate overall visit numbers.
• If you accept: Google Analytics sets the _ga and _ga_* cookies to recognise repeat visits, and we store where you first arrived from in your browser's local storage so it can be attached to an enquiry.
• Always: we remember your choice in your browser's local storage (nc_consent).
• We do not use advertising cookies, advertising pixels, remarketing or Google Signals.

You can change your mind at any time with the Cookie settings link at the bottom of every page. Declining removes the analytics cookies and the stored arrival details.

Why we are allowed to use it (legal basis)

• Responding to your enquiry — steps taken at your request prior to entering into a contract (UK/EU GDPR Art. 6(1)(b)).
• Recording your IP address to prevent abuse — our legitimate interest in keeping the form usable and free of spam (Art. 6(1)(f)).
• Analytics cookies — your consent (Art. 6(1)(a), and regulation 6 of the UK Privacy and Electronic Communications Regulations). You can withdraw it at any time.
• Knowing how an enquiry found us — our legitimate interest in understanding which of our marketing works (Art. 6(1)(f)).

Who your data reaches

Your enquiry is delivered to our internal team chat and is handled only by people at Nelu Code who need to answer it. We do not sell personal data, and we do not share it for advertising. These providers process it on our behalf:

• Lark Technologies (Lark Suite) — receives the contents of your enquiry and delivers it to our internal team channel.
• Google Firebase Hosting — serves this website.
• Google Analytics (Google LLC / Google Ireland Ltd) — measures how the site is used, as described under Analytics.
• ipify — returns your public IP address to your own browser when you submit the form.
• Google Fonts — this site loads its typefaces from Google's servers, which means your IP address is disclosed to Google when a page loads.

Some of these providers operate outside the UK and EEA. Where personal data is transferred internationally, it is done under the transfer safeguards those providers offer, such as Standard Contractual Clauses.

How long we keep it

Enquiries stay in our team chat and email while we are in contact with you and for up to 24 months afterwards, so we can pick up a conversation you restart. After that they are deleted. Ask us sooner and we will delete them sooner.

Google Analytics data is kept for 14 months and then deleted automatically.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to another provider. Email hello@nelucode.com and we will respond within one month. You can also complain to your data protection regulator — in the UK, the Information Commissioner's Office (ico.org.uk); in the EU, your national supervisory authority.

Children

This site is aimed at businesses and is not directed at children. We do not knowingly collect data from anyone under 16.

Changes

If we change this policy we will update the date at the top of the page.